Help & Support Articles
Simple, jargon-free guides to help you understand and use your devices with confidence
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New to technology? Don't worry - we've got you covered. These guides are written in plain English, with no confusing technical terms.
What is Device Protection? (Explained Simply)
Learn what device protection means and why it's important for keeping all your devices safe and working properly.
Setting Up Your First Device - A Complete Beginner's Guide
A friendly, step-by-step guide to setting up your new phone, tablet, or computer. No technical knowledge needed!
Understanding Your Computer: The Basics
Learn what all the parts of your computer do, in simple terms anyone can understand.
What is a Password and Why Do I Need One?
Learn what passwords are, why they're important, and how to create ones that are both strong and easy to remember.
Getting Started with WiseGuys - Your First Steps
Everything you need to know about starting your WiseGuys device protection plan. Simple, friendly guidance.
My Computer is Slow - What Can I Do?
Simple fixes to speed up your slow computer. No technical knowledge needed - just follow these easy steps.
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Browse all our helpful articles and guides
What is Device Protection? (Explained Simply)
Learn what device protection means and why it's important for keeping all your devices safe and working properly.
Setting Up Your First Device - A Complete Beginner's Guide
A friendly, step-by-step guide to setting up your new phone, tablet, or computer. No technical knowledge needed!
Understanding Your Computer: The Basics
Learn what all the parts of your computer do, in simple terms anyone can understand.
What is a Password and Why Do I Need One?
Learn what passwords are, why they're important, and how to create ones that are both strong and easy to remember.
Getting Started with WiseGuys - Your First Steps
Everything you need to know about starting your WiseGuys device protection plan. Simple, friendly guidance.
My Computer is Slow - What Can I Do?
Simple fixes to speed up your slow computer. No technical knowledge needed - just follow these easy steps.
I Can't Connect to the Internet - Help!
Step-by-step guide to fixing your internet connection. Simple solutions that usually work.
My Phone Won't Turn On - Simple Fixes
What to do when your phone won't turn on. Try these simple solutions before calling for help.
I've Forgotten My Password - What Now?
Simple steps to reset your password when you've forgotten it. Works for email, websites, and devices.
My Screen is Frozen - Quick Solutions
What to do when your device screen freezes. Simple fixes that usually work.
What is a Virus? (Explained in Plain English)
Learn what computer viruses are, how they work, and how to protect yourself. Explained simply, without technical jargon.
How to Spot a Scam Email
Learn how to recognise scam emails and protect yourself from fraud. Simple tips to keep you safe.
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