Setting Up Your First Device - A Complete Beginner's Guide

Setting up a new device can feel overwhelming, but don't worry - we'll walk you through it step by step. Whether it's a phone, tablet, or computer, the process is similar and much easier than you might think.

You'll need:

• Your new device (still in the box is fine!)
• The charger that came with it
• An email address (if you have one)
• About 30 minutes of your time

Find the power button. On phones and tablets, it's usually on the side. On computers, it's often on the front or side. Hold it down for a few seconds until the screen lights up.

Tip: If it doesn't turn on, try plugging it in first. Some devices need to be charged before they'll start.

Your device will show you a welcome screen with instructions. Don't worry - you can't break anything! Just follow what it says on the screen.

You'll be asked to:

• Choose your language (select English)
• Connect to Wi-Fi (we'll help with this in the next step)
• Create or sign in to an account

Wi-Fi is how your device connects to the internet. You'll need your Wi-Fi password - it's usually written on your router (the box that gives you internet).

On your device:

1. Look for a list of Wi-Fi networks
2. Find yours (it might be called "BT", "Sky", or something similar)
3. Tap on it
4. Enter your Wi-Fi password when asked
5. Tap "Connect"

Can't find your Wi-Fi? Make sure your router is turned on and nearby. If you're still stuck, give us a call - we can help!

Your device will ask you to create an account or sign in. This is like having a key to your device - it keeps your information safe.

If you already have an account (like an Apple ID or Google account), sign in with that. If not, the device will help you create one - it's free and only takes a few minutes.

Your device will ask you to set up a way to unlock it. This is important for keeping your information safe. You can choose:

• Password: A word or phrase you'll remember
• PIN: A 4-6 digit number
• Pattern: Drawing a pattern on the screen (phones/tablets)
• Fingerprint or Face: Using your fingerprint or face to unlock (if your device supports it)

Choose whatever feels easiest for you to remember!

Your device might ask to install updates. These are like getting the latest version of your device - they fix problems and add new features. It's a good idea to say yes, but it might take 10-20 minutes.

Tip: Make sure your device is plugged in while updating, so it doesn't run out of battery.

That's it! Your device should now be set up and ready to use. Take some time to explore and get familiar with it.

If you get stuck at any point, don't worry! Our friendly UK-based team is here to help. Just call us on 0808 123 2820 and we'll guide you through it step by step.

Now that your device is set up, you might want to:

• Learn about device protection
• Understand your computer better
• Sign up for WiseGuys protection