What is a Virus? (Explained in Plain English)

A computer virus is like a cold for your computer - it's a piece of harmful software (a program) that can make your computer sick. Just like a cold can spread from person to person, a computer virus can spread from computer to computer.

Think of a computer virus like a burglar who breaks into your house:

• They get in without you knowing (through an email, website, or program)
• They look around and find your valuable things (your files, passwords, photos)
• They might steal things (your personal information)
• They might break things (delete files or slow down your computer)
• They might tell their friends how to get in too (spread to other computers)

Viruses can get onto your computer in several ways:

1. Email Attachments

Someone might send you an email with a file attached (like a document or photo). If you open it, the virus gets onto your computer.

How to stay safe: Never open attachments from people you don't know. Even if it's from someone you know, if it seems suspicious, check with them first.

2. Websites

Some websites try to put viruses on your computer when you visit them. These are usually websites you shouldn't be on anyway (like illegal download sites).

How to stay safe: Stick to websites you know and trust. If a website looks suspicious, don't visit it.

3. Downloads

Downloading programs or files from the internet can bring viruses with them, especially if you download from untrustworthy websites.

How to stay safe: Only download from official websites (like the App Store, Google Play, or the program's official website).

4. USB Sticks or Memory Cards

If someone gives you a USB stick or memory card, it might have a virus on it.

How to stay safe: Only use USB sticks from people you trust. If you're not sure, scan it with antivirus software first.

Viruses can do different things:

• Slow down your computer: They use your computer's power, making everything slower
• Delete your files: They might delete your photos, documents, or other important files
• Steal your information: They might steal your passwords, bank details, or personal information
• Show you pop-ups: They might show lots of annoying pop-up adverts
• Lock your files: Some viruses lock your files and demand money to unlock them (this is called ransomware)
• Use your computer for bad things: They might use your computer to send spam emails or attack other computers

The good news is, protecting yourself from viruses is easier than you might think:

1. Use Antivirus Software

Antivirus software is like a security guard for your computer. It watches for viruses and stops them before they can get in.

Good news: If you have WiseGuys device protection, we provide free antivirus software! It's included in your plan.

2. Keep Everything Updated

Updates fix security problems that viruses might use to get in. Make sure your computer, phone, and programs are all up to date.

3. Be Careful with Emails

Don't open emails or attachments from people you don't know. If an email seems suspicious (like it's asking for your password or bank details), delete it.

4. Be Careful with Websites

Stick to websites you know and trust. If a website looks suspicious or asks you to download something, leave it.

5. Use Strong Passwords

Strong passwords make it harder for viruses (and hackers) to get into your accounts. Learn how to create strong passwords.

Signs that you might have a virus:

• Your computer is much slower than usual
• Lots of pop-up adverts appear
• Programs open and close on their own
• Your files disappear or you can't open them
• Your internet browser goes to websites you didn't choose
• Your antivirus software warns you

Don't panic! If you think you have a virus, give us a call and we'll help you remove it.

If you think your computer has a virus:

1. Don't panic - most viruses can be removed
2. Call us on 0808 123 2820 - we can help remove it
3. Don't use your computer for banking or shopping until it's fixed
4. We'll fix it - usually on the same day, and often remotely (we can access your computer safely to fix it)

Q: Can I get a virus from just visiting a website?
A: It's possible, but rare if you stick to well-known websites. Your antivirus software should protect you.

Q: Do Macs get viruses?
A: Yes, but less often than Windows computers. Macs still need antivirus software!

Q: Can my phone get a virus?
A: Yes, phones can get viruses too. That's why it's important to only download apps from official app stores (App Store for iPhones, Google Play for Android).

Q: Will antivirus software slow down my computer?
A: Modern antivirus software is designed to run quietly in the background without slowing things down. You probably won't even notice it's there!

If you're worried about viruses or think you might have one, we're here to help. Call us on 0808 123 2820 and we'll check your computer and remove any viruses we find. With WiseGuys protection, we'll keep your devices safe!